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Terms & Conditions
Global Travel SL act as booking agents on behalf of the hotels
and travel services featured in searchGTSL.COM which are
subject to availability, after your booking is confirmed your contract
will be with the hotel providing your accommodation, the flight operator
providing your flights, or the travel service provider. All accommodation
and hotels are priced on the basis of your choice of occupancy and a total
price will be shown in the search engine results at the time of your
request. Your booking will be confirmed after a minimum 25% deposit of the
cost of your accommodation has been paid, then a confirmation Voucher will
sent to you by e-mail to the address that you have entered during the
online booking process. If you are making a telephone booking then your
confirmation voucher will be sent by fax or post to confirm this. Please
note that it is important to check that all details are correct when you
receive your booking confirmation. If you want to change or amend your
booking later you may have to pay amendment or cancellation costs. When
there is more than one person travelling the person making the booking
accepts all responsibility for making payments on behalf of the rest of
the party and to provide them with the relevant accommodation documents.
If you are aged 18 or under and travelling without your parents or
guardians we must have written consent from them, they must also make the
booking and take full responsibility subject to our acceptance of the
reservation. All passengers will be required to have a valid passport/visa
for their destination with no less than 6 months validity from the date of
return and it is your responsibility to ensure that you and your party
have the correct documentation before travel.
Star ratings
The star and
key ratings contained in searchGTSL.COM are the opinion of the management of
Global Travel SL and are based on knowledge, experience, the
official ratings, the information supplied by the hotels or their
agents and customer feedback.
Travel Insurance
It is your responsibility to ensure that you have adequate Travel
Insurance and your insurance should cover the cost of cancellation by you,
all medical costs and the cost of assistance including the return to the
UK in
the event of an accident or illness. Insurance can be arranged at the time
of booking through our secure online insurance booking engine at discount
rates. If you need assistance one of our staff will be pleased to help. If
you are between the ages of 69 and 85 you will need to get an
authorisation reference number from the Medical Screening Company which
can be obtained by calling 0870 4446910 they will need to be advised that
you are booking your insurance through our agents AHRisk you can then
enter this reference number into the box provided during the online
booking process and proceed.
Payments
A deposit of 25% of the total cost of your accommodation is due at the
time of booking. The balance is then payable by 35 days before departure
unless you advise us that you wish to cancel the balance will
automatically be taken from your credit card. If you book less than 35
days before departure you must pay the full amount for your accommodation
at the time of booking. Payments would normally be taken in the currency
selected at the time of reservation/booking, the only exception to this
would be payment for, transfers, car rental, insurance, flights or holiday
extras where full payment will be required at the time of booking subject
to their terms and conditions and this is taken in pounds sterling.
Payment for extras such as mini bars and telephones etc. must be paid
directly to the hotel at the time of check out. Your booking may be
cancelled if you fail to make the payments on time and you would then be
liable to pay any cancellation charges.
Special Requests
Any special requests such as cots etc. must be requested at the time of
booking. If you have any special requests that do not form part of the
standard accommodation services described (for example dietary
requirements or room location) please let us know in writing at the time
of booking. We will pass on all such requests to the relevant
accommodation provider, but unfortunately we cannot guarantee that they
will be met. Furthermore if the accommodation provider is unable to meet
such requests, neither we nor they can have any liability to you in this
respect.
Cancellation and Changes Policy
If after we have sent you the confirmation you wish to change the lead
name you may do so within 48 hours free of charge after this time there
will be a 25 euros per booking charge, If you change the number of people
booked or any other changes to your booking, the price will be
recalculated and If the provider is able to make the change, there will be
an administration charge of 25 euros per booking plus any potential
charges from the provider, subject to their terms and conditions. This
request will be subject to availability and any extra payments will be due
immediately. If you cancel your booking Global Travel SL will incur
costs and the later you cancel, the less likely the provider will have of
selling your accommodation, package or travel service again. Therefore if
you cancel your booking a cancellation charge has to be made. Charges will
be as follows: More than 14 days 25% 14 days or less 100% or if different
with the accommodation provider their conditions will apply. If the hotel
or accommodation provider makes any changes to your booking we will inform
you as soon as possible before your departure, but will have no other
liability towards you. Refunds cannot be given for stays that end earlier
than planned. We will do everything in our power to avoid making any
changes to your booking. In the unlikely event that an alternative hotel
or accommodation has to be offered and you prefer not to accept, you may
cancel free of charge and a refund will be given subject to the terms and
conditions of the accommodation provider. In the very
unlikely event that on arrival the property cannot provide the
accommodation booked and we have not been informed, it is the
responsibility of the property to offer alternative accommodation of a
similar standard. Where flights have been booked the flight
operators cancellation and changes policy will always apply. Force Majeure
means unusual and unforeseen circumstances beyond our or the agents
control, where the consequences of which could not have been avoided, even
if all due care had been exercised. Such circumstances or events include
(but are not limited to) war, threat of war, civil strife, riot,
industrial dispute, unavoidable technical problems with transport, airport
or port congestion or closure, terrorist activity, nuclear or natural
disasters, tsunamis, fire, health risks or adverse weather conditions.
In the case
of Force Majeure compensation payments will not apply.
Complaints Procedure
You must inform the hotel management immediately if you have any
complaints during your stay in their hotel or inform the local
representative where this option is available, you may lose any right to
compensation, if you fail to do so. If the issue still cannot be resolved
you may contact us on 0034 928 517357 and we will do our utmost to resolve
the problem on your behalf during your stay. Furthermore any claims for
compensation from the travel service provider or accommodation provider
must be put in writing and sent by registered post to arrive no later than
7 days of your return from your holiday. Complaints should be sent to
Global Travel SL, PO Box 61, CC Yaiza, Playa Blanca, 35580
Lanzarote,
Spain. In the event that the issue is still not resolved to your
satisfaction, and you wish to take matters further, you must do so
directly with the accommodation provider concerned. Any claims for
damages, injury, illness or death arising from your stay in the hotel or
accommodation must be brought against the owner and will be under the
jurisdiction of the law of the country in which the hotel or accommodation
is based.
Indemnity
When you book through us you accept the responsibility for the proper
conduct of yourself and your party during your stay and the hotel reserves
the right within their reasonable opinion to terminate the holiday of any
member of your party due to their misconduct. You are also liable to make
a re-embursment to the hotel for any damage caused during your stay. If
you or any member of your parties actions cause damage to the
accommodation in which you are staying, you agree to fully indemnify us
against any claim including legal costs made by the accommodation owner.
Please remember that when you are travelling on flights that arrive late
at night or in the early hours of the morning that your accommodation has
normally been reserved since 12 noon, meaning the following week you will
have to check out also at 12 noon, except where late check outs can be
arranged with the hotel and a payment should be paid directly to the hotel
for this service. Your accommodation voucher issued to you at the time of
booking will confirm your check in and check out times. Global Travel SL
or its agents cannot be held responsible for missed flights and
transportation to and from hotels and accommodations this is the sole
responsibility of the traveller. Whilst we try to be as accurate as
possible in the information we provide in searchGTSL.COM, we
shall not be liable for any price changes and losses or damages you may
suffer arising out of your use of the information in our Website.
searchGTSL.COM
Your use of
the searchGTSL.COM
Website or our Booking Engine is unauthorized in any jurisdiction that
does not give effect to all provisions of our user agreement and these
Terms and Conditions, including, without limitation, this paragraph.
Privacy Policy
We do not
sell your personal information and have no intention of doing so in the
future, consumers have the right of access to any information held in
relation to any bookings made through this website.
All bookings with us constitute your acceptance of our terms and
conditions. |
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